Why Do Improvement Projects Fail?

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Why Do Improvement Projects Fail?

by Mike on Friday, October 12, 2007 4:00 AM

I was sitting in a meeting with a number of executives and they were upset. They were complaining that they had spent millions of dollars on improvement projects and they were not getting anyplace close to the return that they expected. They asked me why! Here is my quick response:

1. There is a lack of executive leadership (check out the fall 2007 newsletter) and support.

2. There is a lack of communication.

3. There is a lack of middle management and supervision buy-in.

4. Not understanding that this all about your people.

5. There is a lack of customer focus.

6. There is a lack of improvement measurements.

7. People measures are not aligned with the company goals.

8. Periodic improvement events are used as the primary mechanism to drive the effort.

9. Bonus/pay systems are tied solely to company profitability.

This was a quick list of the things that I have seen. How many fit your environment?

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Mike

(“The Professional Provoker”) is the Founder and President of Empowered Performance, LLC a worldwide management education and consulting firm. Michael has extensive international experience working with companies of varied sizes and industries helping them implement strategies to attain World-Class levels of performance. Michael has developed expertise in “Enterprise Excellence”, Enterprise Resource Planning and Supply Chain Management (ERP/SCM), Lean (Toyota Production System), Team Building and Problem Solving, Six Sigma and Reengineering Business Processes. He is considered an expert in helping companies develop and implement Strategic Business Units and fast response customer service production units.