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The Gemba Walk

by mstickler on Wednesday, September 24, 2014 2:16 AM
The Gemba is where the true value-adding activities to satisfy or serve the customer are performed. Gemba is a Japanese term meaning “actual place”, the place where truth is found. The ‘Gemba Walk’ is an activity that takes leadership to the front lines to look for waste and opportunities.

There are typically three types of Gemba walks...

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