Time has shown that there is one key ingredient common to all successful Business Process Improvement efforts: they are led from the top down. Yet, many operations managers, supervisors and workers are struggling to launch and maintain a bottom-up improvement campaign. Although they have identified and believe in the benefits that such a program will bring to their organization and to their daily work environment, they obtain only marginal involvement from top management. Unfortunately, this means that their efforts will only be marginally effective.
So how do you get top management involved?